PRIVACY POLICY – DATA PROTECTION & THE GDPR (GENERAL DATA PROTECTION REGULATION)
With the introduction of the General Data Protection Regulation (GDPR) it allows our guests more control over on how their personal information is collected and used by The Canary Riverside Plaza Hotel (Yianis FSCR Ltd), therefore we have made changes to our Privacy Policy.
As always, we’ll continue to collect, use, store your data safely and securely.Designed to harmonise privacy laws across Europe, the GDPR refines the transparency rules for how companies describe their data processes. We take our data privacy responsibilities very seriously and want you to understand and feel confident about how we collect, store and handle your personal data.
An essential part of the plan is to ensure that we have the most up-to-date information in place.
We hold and process the following personal information about you: Full Name, Contact details including Address, Email, Telephone Numbers, Nationality, Passport Number and Credit Card details (held in accordance to PCI – Payment Card Industry Data Security Standards). We also collect information on getting your stay right every time you come and stay with us.
Canary Riverside Plaza Hotel uses the personal data we collect for the following purposes: To contact you, to provide you with superior customer service, to keep you informed of upcoming promotions and exclusive offers’ and to conduct market research.
HOW TO ACCESS YOUR DATA
GDPR enshrines you right of access to the personal data that we hold. As a guest you can ask if Canary Riverside Plaza Hotel holds personal data on yourself and what the data is used for. You can also request to view, delete and/or change your personal data on request by sending an email to GDPR@canaryriversideplaza.com. The data controller or Canary Riverside Plaza Hotel Management will respond to your request within 7 days. As per regulation the information will be provided free and within at least one month of receiving the request.
SITUATIONS WHERE WE COULD SHARE YOUR PERSONAL DATA
We share your personal data with your consent or as necessary to complete any transaction you have requested or authorised; when required by law or to respond to legal process; to protect our guest and protect the property and rights of Canary Riverside Plaza Hotel.
STORING PERSONAL DATA
Personal Data collected by Canary Riverside Plaza Hotel is stored and processed only on site. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements applicable to the GDPR.
Personal data is backed up on a regular occurrence and is encrypted.
In regards to the storage and protection of personal data we have the following measures in place: Personal Data that is held on our IT systems is encrypted using Advanced Encryption Standards (AES). The IT Systems that hold personal data are fully patched and up to date. All email sent and received that may contain personal data is encrypted. Email mailboxes and their contents are stored on encrypted hardware. All IT systems are password protected with complex passwords.
HOW TO CONTACT WITH QUESTIONS AND THE RIGHT TO LODGE A COMPLAINT WITH THE SUPERVISORY AUTHORITY
The data controller responsible for your information is Yianis FSCR Ltd. You can contact us by email at GDPR@canaryriversideplaza.com. If you have any questions or complaints regarding our use of your personal information, you can contact the ICO at https://ico.org.uk/global/contact-us/.
As a data controller we are registered with the UK’s Information Commissioners Office.Our registration number is Z9331781.
It will be mandatory for Canary Riverside Plaza Hotel to notify GDPR representatives, the UK’s data protection registrar of any security breaches within 72 hours.
THE SYNXIS BOOKING ENGINE
On our booking engine pages, the ones with a web address prefixed by https://gc.synxis.com/ are managed by Synxis our booking partner and, as such, Synxis is responsible for the content in accordance with their names and conditions which can be found here: www.synxis.com.
This privacy statement covers websites owned and controlled by us only.Links to other websites and any information collected by these sites are not covered by this privacy statement.
PCI DSS COMPLIANCE
What is PCI DSS Compliance
A consortium of payment card providers maintains a set of standards used to protect cardholder data. The standards which define the measures to be taken for compliance is titled the Payment Card Industry (PCI) Data Security Standard (DSS).
In security terms, it means that our business adheres to the PCI DSS requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures.
In operational terms, it means that we take prescribed steps to make sure our guest’s payment card data is being kept safe throughout every transaction, and our guests can have confidence that they’re protected against the pain and cost of data breaches.
COOKIE POLICY
Privacy Statement: How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can enable us to recognise you when you come back to the site so we can tell how often you visit us. The information is not linked to your personal details.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The types of cookies:
Session Cookies.
These are temporary and are deleted when you close your internet browser.
Persistent Cookies
Also known as a stored cookie, is a file that is stored on a user’s hard drive. The cookie would remain on the hard drive until it reaches its expiration date. At this point the browser would purge the cookie from the hard drive.
Third Party Cookies
On behalf of us third parties research the use of our website and activities on it. In doing so they may place a cookie on your device. It would not contain any personal information that others could read.
You can adjust the cookie settings in your web browser by following the specific browser at the following links;
Internet Explorer 11 Cookie Settings: https:////windows.microsoft.com/en-gb/internet-explor…
Firefox Cookie Settings: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Cookie Settings: https://support.google.com/chrome/answer/95647?hl=en-GB
Safari Cookie Settings: https://support.apple.com/kb/PH19214?locale=en_GB and https://support.apple.com/en-gb/HT201265]
LEGAL NOTICES
YIANIS FSCR LIMITED WEBSITE TERMS OF USE – EFFECTIVE AS OF 16/04/16
IMPORTANT! THIS IS A BINDING LEGAL AGREEMENT (this “Agreement”).
PLEASE READ THIS AGREEMENT BEFORE USING THIS SITE. LAST UPDATED 06/04/16.
This Agreement governs your use of this Internet site, including all webpages, applications, “Contents” (as defined below), and goods, services, features and functions provided or offered on or through this site (collectively, the “Site”) and is by and between Yianis FSCR Limited and you, whether you are accessing the Site on your own, through an intermediary, or on behalf of any other person or entity (“you”). By viewing, accessing, posting on, interacting or communicating with, engaging in transactions of any kind on or through (including but not limited to making reservations), and/or in any other manner utilising this Site, you hereby agree to the terms set forth herein, and in Yianis FSCR Limited Privacy Policy at https:////www.canaryriversideplaza.com/privacy. If you do not agree to the aforementioned terms, you are not authorised to use this Site.
We reserve the right, in our sole discretion, to modify, add, or remove portions of the terms of this Agreement at any time without notice. Unless otherwise indicated, such changes will become effective immediately upon our posting of the changes to https:////www.canaryriversideplaza.com/legal. Therefore, please check https:////www.canaryriversideplaza.com/legal periodically for such changes. You hereby agree that your use of the Site following the posting of changes to this Agreement at https:////www.canaryriversideplaza.com/legal means that you accept all such changes.
Please note that additional terms and conditions may apply to making reservations and/or check in and/or check out arrangements, and/or engaging in purchases and/or other transactions or activities on or through this Site. You agree to comply with the terms and conditions set forth herein and any and all such applicable additional terms and conditions.
We reserve the right in our sole discretion to revoke or deny your access to the Site without limitation, if you breach any provision of this Agreement.
ELIGIBILITY
As a condition of your use of the Site: (i) you must be at least 18 years of age; (ii) you must possess the legal authority and capacity to create a binding legal obligation, including to be bound by the terms of this Agreement; and (iii) your use of the Site must not breach any law, statute, ordinance, rule or regulation. You hereby represent and warrant that you satisfy all of the foregoing conditions. If you do not satisfy all of the foregoing conditions, you are not authorised to use the Site.
FOR FURTHER INFORMATION, PLEASE WRITE TO:
Canary Riverside Plaza Hotel
Legal Department
46 Westferry Circus
London E14 8RS
RESTRICTIONS ON USE OF SITE AND CONTENT
Except as set forth below with respect to “Communications” (as defined below): (i) all rights in the information, data, text, software, music, photographs, pictures, designs, graphics, logos, files, products, services, images, videos, messages, sounds, and other materials contained and/or displayed on the Site, the layout and design of the Site, and the selection and arrangement of material on the Site are owned or licensed by Yianis FSCR Limited (hereinafter the “Content”); and (ii) you may not modify, alter, download, upload, post, reproduce, distribute, publish, transmit, copy, display, transfer, sell, re-sell, perform, licence or sub licence the Content or use the Content to create derivative works in any form, manner or by any means, for any commercial purpose without the prior written permission of Yianis FSCR Limited, and/or otherwise as specifically provided herein.
Subject to your compliance with the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sub licensable licence to access and use the Content solely in connection with your permitted use of the Site and solely for your personal and for non-commercial purposes.
This Site displays or references valuable trademarks owned by Yianis FSCR Limited (including but not limited to the “CANARY RIVERSIDE PLAZA HOTEL” mark. The marks and related proprietary property are protected from copying and simulation under national and international laws, and you may not reproduce, download, upload, copy or otherwise use the marks in any manner without the express prior written permission of Yianis FSCR Limited. Many of the marks are registered in the UK. Patent and Trademark Office and/or in other trademark offices and agencies throughout the world. Other trademarks not owned by Yianis FSCR Limited and referenced on this Site are the property of their respective owners.
The Site may contain or reference the marks, and/or other trademarks, service marks, trade names, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights (collectively the “IP”) owned by Yianis FSCR Limited and/or other parties. No licence to or right in any such IP is granted to or conferred upon you and you may not use the IP for any purpose (including those identified in the restrictions provisions set forth below), except as otherwise permitted herein or as permitted by law.
In addition to the foregoing restrictions, you further agree that in connection with your use of the Site, you will not in any manner:
Additional restrictions on the use of this Site are set forth in other provisions of this Agreement.
RESERVATIONS/RENTALS AT CANARY RIVERSIDE PLAZA HOTEL
You shall make only legitimate reservations in good faith for use only by you and/or your invited guests and/or others on whose behalf you are authorised to act, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservations in anticipation of demand. We reserve the right to cancel or modify reservations in our sole discretion for any reasons, including where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, even if such mistake or error is ours. To contest the cancellation of a booking or freezing or closure of an account, please contact our Customer Support.
PASSWORDS
Our Site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to certain portions of our Site (“Passwords”). You are entirely responsible for maintaining the confidentiality of your Passwords and for all activities that occur under your account. We reserve the right to immediately terminate your account in our sole discretion and without prior notice to you, including, for example, if you breach any part of this Agreement.
COMMUNICATIONS
With respect to all communications you make available, provide or send to Yianis FSCR Limited, including but not limited to information, feedback, questions, comments, proposals, content, suggestions, submissions, hotel reviews, photographs, images, designs, music, videos, ideas, concepts, know-how, content, techniques and/or any other materials (“Communications”), and all Communications you post, display or upload on the Site, you grant (or warrant that the owner of such materials expressly granted) Yianis FSCR Limited a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right and licence in our sole discretion to: (i) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, publicly display and perform and/or otherwise use or disclose to or share with others such Communications or incorporate such Communications into any form, forum, medium, or technology for any purpose whatsoever throughout the world in any media, now known or hereafter devised, including, without limitation, the development, production and marketing of products and services that incorporate such Communications; (ii) use the name that you submit in connection with such Communications; and/or provide attribution of your Communications (for example, by listing your name and hometown on a hotel review that you submit) at our sole discretion; and (iii) pursue at law any person or entity that breaches your or our rights in the Communications by a breach of these Terms. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Communications.
We take no responsibility and are not liable for any Communications posted on the Site or submitted by you. We have no obligation to post your Communications and reserve the right in our sole discretion to determine whether to publish and/or keep Communications on the Site. We shall have the right (but not the obligation) to monitor and review Communications transmitted or received through the Site and to censor, edit, remove or prohibit the transmission or receipt of Communications (in whole or in part) that we deem inappropriate or in breach of this Agreement. During monitoring, your Communications may be examined, recorded or copied by us, and your use of the Site constitutes your consent to such monitoring, recording and review. The above is limited only by our commitment and obligations pertaining to your personal information set forth in the Privacy Policy. If you do not agree to these terms, please do not use the Site.
Subject to the foregoing, nothing in this Agreement shall be deemed to restrict any rights that you may have to use, modify and/or otherwise exploit your Communications.
Please do not send us any confidential messages, and please use Internet e-mail only to send us non-confidential messages. Do not include confidential personal or private information. Please do not use Internet e-mail to send us transaction instructions (including, for example, instructions that include credit card, wire transfer, routing, banking or other confidential information). Customers who choose to send Internet e-mail messages to Yianis FSCR Limited that contain confidential, private or personal information do so entirely at their own risk.
THIRD PARTY SITES AND MATERIALS
This Site contains links to websites and resources operated by parties other than us, who may provide goods and/or services and whose websites may link to our Site (hereinafter “third party sites”). Such links are provided for your convenience only. We do not control such third party sites and are not responsible for their content or accuracy. We make no warranties regarding and are not liable or responsible for them, for links displayed on such websites or for any third party materials, products, or services that you purchased, rent, lease or otherwise acquire from such third party sites. The inclusion on the Site of links to third party sites does not imply any endorsement or accuracy of the material on such websites or any association with their operators. You acknowledge sole responsibility for and assume all risk arising from your use of any third party sites.
YIANIS FSCR Limited RIGHT TO MAKE CHANGES
Yianis FSCR Limited reserves the right to make changes, corrections, cancellations and/or improvements to the Site and Content, and the products, services and programs described therein at any time without notice, including after confirmation of a transaction.
INDEMNIFICATION AND RELEASE
You hereby indemnify, defend and hold us and the hotel we manage and each of our respective owners, parents, partners, subsidiaries, affiliates, franchisees, officers, directors, agents, contractors, subcontractors, legal advisors, guests, residents, visitors, licensees, invitees, and employees (collectively, the “Indemnified Parties”) harmless from and against any and all allegations, demands, claims, liabilities, damages, fines, penalties, liens, actions, agreements, suits, causes of action, obligations, controversies, debts, expenses, judgments, orders and liabilities or costs of whatsoever nature (including attorneys’ fees), including without limitation, claims for wrongful death of or injury to any person, loss of or damage to any property, infringement or violation of any intellectual property or personal rights (including without limitation, copyright, patent, trade secret, trademark, service mark, domain name, artist, moral rights, privacy, and/or publicity related rights, or defamation) or breach of any other rights of any kind (hereinafter each a “Claim” and collectively, “Claims”) which arise out of, concern, pertain or relate in any way to: (i) this Agreement (including without limitation, a breach by you of this Agreement); (ii) the Site, including but not limited to the use of or inability to use or access the Site or the functioning or non-functioning of the Site; (iii) the Content; (iv) Third Party Sites; (v) the Communications; (vi) the Passwords; (vii) the IP; (viii) any act or omission by you, including without limitation, any transaction in which you engage on and/or in connection with the Site, and/or any Third Party Sites; and/or (ix) the performance or failure to perform by the Indemnified Parties in connection with any transaction, or activity on or relating to the Site, and/or any Third Party Sites (hereinafter subsections (i)-(ix) of this section are referred to as the “Claims List”).
By utilising the Site, you, and (if applicable) each of your respective officers, employees, directors, shareholders, parents, subsidiaries, alter egos, affiliates, partners, agents, legal advisors, accountants, heirs, executors, administrators, conservators, trustees, successors and assigns hereby fully and forever release and discharge the Indemnified Parties from any and all Claims, whether or not caused by or contributed to by the negligence of any of the Indemnified Parties, and whether now known or suspected, which existed or may have existed, or which do exist or which hereafter can, shall or may exist, based on any facts, events or omissions occurring from any time on or prior to the effective date of this Agreement and/or any modifications of this Agreement arising out of, concerning, pertaining or relating in any manner to the items listed in the Claims List.
DISCLAIMER AND LIMITATION OF LIABILITY AND WAIVER
Your use of the Site is at your own risk. The Site are provided “as is” and on an “as available” basis without representations or warranties of any kind, either express, implied or statutory. To the maximum extent permissible pursuant to applicable law, on behalf of the Indemnified Parties, we expressly disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, design, accuracy, capability, sufficiency, suitability, capacity, completeness, availability or compatibility, or arising from course of dealing or course of performance. We expressly exclude, and you hereby waive any liability on the part of the Indemnified Parties for any special, indirect, direct, incidental, consequential or punitive damages or any other damages whatsoever, including but not limited to loss of profits, data, income, revenue, business, contracts, savings or anticipated savings, goodwill or cost of cover, or wasted management, business, personal or office time, arising out of or relating to the Site, or the Content, and whether caused in whole or in part by negligence, acts of god, telecommunications failure, theft, destruction or any other reason.
In particular, and without limitation, we make no oral, written or any other representations, warranties or endorsements regarding the Content or the Site (including but not limited to the use and/or operation of the Site), and disclaim any and all liability regarding the Content and the Site (including but not limited to the use and/or operation of the Site).
If you are dissatisfied with the Site or any aspect thereof, or members or suppliers associated herewith, as the case may be, your sole and exclusive remedy shall be to discontinue use of the Site.
OUR LIABILITY AND/OR RESPONSIBILITY FOR PRODUCTS AND/OR SERVICES PROVIDED ON OR THROUGH THE SITE IS LIMITED TO DAMAGES ARISING DIRECTLY FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. YOUR REMEDY IS LIMITED TO REPLACEMENT OF SUCH PRODUCTS OR SERVICES. WITH RESPECT TO PRODUCTS OR SERVICES ON THE SITE FOR WHICH WE ARE NOT THE ACTUAL PROVIDERS OF SUCH PRODUCTS AND SERVICES, WE DISCLAIM ANY AND ALL LIABILITY RELATING TO THEM. SHOULD YOU HAVE ANY ISSUES WITH SUCH PRODUCTS AND SERVICES, YOU AGREE THAT YOUR SOLE RECOURSE IS WITH THE MERCHANT OR SERVICE PROVIDER WHO PROVIDED SUCH PRODUCTS AND SERVICES AND NOT WITH US.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE US AND YOU.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOU AND THESE TERMS.
We make no guaranty of confidentiality or privacy of any Communications or information transmitted on the Site or any website linked to the Site. We will not be liable for the privacy of Communications and/or any other information, e-mail addresses, registration and identification information, disk space, confidential or trade-secret information, or any other content transmitted over networks accessed by the Site, or otherwise connected with your use of the Site.
NO AGENCY
You and we are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
DISPUTE RESOLUTION
You and we agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity hereof or the use of the Site or regarding Communications, Passwords or Claims (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in the English Courts, and (ii) to seek injunctive or other equitable relief in the English Courts to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.
If the matter is not resolved by negotiation within 30 days of receipt of a written ‘invitation to negotiate’, you and we will attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (ADR) procedure, or in default of agreement, through an ADR procedure as recommended to the parties by the President or the Vice President, for the time being, of the Chartered Institute of Arbitrators.
If the matter has not been resolved by an ADR procedure within 60 days of the initiation of that procedure, or if any party will not participate in an ADR procedure, the dispute may be referred to arbitration by any party. The seat of the arbitration shall be England and Wales. The arbitration shall be governed by both the Arbitration Act 1996 and Rules as agreed between parties. Should you and we be unable to agree on an arbitrator or arbitrators, or be unable to agree on the Rules for Arbitration, any party may, upon giving written notice to other, apply to the President or the Vice President, for the time being, of the Chartered Institute of Arbitrators for the appointment of an Arbitrator of Arbitrators and for any decision on rules that may be necessary.
GENERAL PROVISIONS
Except to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and provides that such application of another law and/or jurisdiction cannot be waived or altered by contract, this Agreement shall be governed by and construed in accordance with English law, without giving effect to any principles of conflicts of law. You irrevocably submit to the exclusive Jurisdiction of the Courts of England and Wales. In any event, this Agreement will not be governed by the United Nations Convention on contracts for the international sale of goods.
This Agreement, the Privacy Policy constitute the entire agreement between us relating to the subject matter herein and shall not be modified except as otherwise set forth herein. You also may be subject to additional terms and conditions that may apply when you purchase goods and services from third party providers.
No failure or delay on our part in exercising any right or remedy hereunder or enforcing the terms and conditions of this Agreement will operate as a waiver thereof. Except as expressly set forth herein, no waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall any waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by an authorised representative of the party making the waiver.
Except as expressly set forth in this Agreement, the exercise by either party of any remedies under the terms of this Agreement will be without prejudice to any other remedies available under the terms hereof or otherwise available.
A person who is not a party to this Agreement shall not have any rights under or in connection with it.
If a court or any other competent authority finds that any provision (or part of any provision) of this Agreement is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the other provisions of this Agreement shall not be affected. If any invalid, unenforceable or illegal provision of the Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification to make it legal, valid and enforceable.
You agree that you will execute and deliver to us, in recordable form if necessary, such further documents, instruments or agreements, and shall take such further action, that may be necessary or appropriate to effectuate the purposes of this Agreement.
Any notices or other communications provided by us under this Agreement, including those regarding modifications of the Agreement, will be given: (i) via email; or (ii) by posting to the Site or the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
CONTACT INFORMATION
If you have any questions about this Agreement, please contact us at
Canary Riverside Plaza Hotel
Legal Department
46 Westferry Circus
Canary Wharf
London E14 8RS
Copyright © Yianis FSCR Limited. All rights reserved. Except as otherwise provided herein, if any provision of this Agreement is found by a court to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.